Shipping Policy
Last updated: October 3, 2026
This policy covers equipment orders. Telescope rentals, imaging requests, datasets, data subscriptions and gift cards are delivered online and are not shipped.
1. Processing time
Orders usually ship within 1–3 business days (Monday to Friday, excluding U.S. holidays).
If an item is temporarily out of stock in our U.S. warehouse, we may ship it from our overseas inventory. Delivery to U.S. addresses then usually takes 2–3 weeks. We will let you know if your order is affected.
2. Where we ship
- United States
- International: Australia, Chile, Peru, the United Kingdom, all European Union countries, and most other European countries — including Switzerland, Norway, Iceland, Liechtenstein, Andorra, Monaco, San Marino, Vatican City, Albania, Bosnia and Herzegovina, Montenegro, North Macedonia, Serbia, Kosovo, Moldova, Ukraine, Gibraltar, the Faroe Islands, Guernsey, Jersey and the Isle of Man.
We do not ship to Russia or Belarus. Checkout shows only the countries we currently ship to. If your country is not listed, contact us and we will see what we can do.
3. Shipping costs and delivery times
United States
| Method | Cost |
|---|---|
| Standard | $8.00 — free on orders of $50 or more |
| Express | $15.00 |
Standard delivery usually takes 3–7 business days after the order ships.
International
Shipping is calculated at checkout from live carrier rates (such as DHL Express, UPS, FedEx and USPS) based on the weight of your order and your address. You choose the service at checkout; the delivery estimate shown there comes from the carrier.
4. Taxes, duties and import fees
- U.S. orders: sales tax, where applicable, is calculated at checkout from your shipping address.
- International orders: prices and shipping charges do not include import duties, taxes (such as VAT or GST) or customs brokerage fees. These are charged by your country's authorities or the carrier, usually on delivery, and are paid by you. If you refuse to pay them and the parcel is returned to us, we refund the order less the original and return shipping costs.
5. Tracking
When your order ships, we email you a tracking number. You can also see your order on My Orders.
6. Damaged, lost or wrong items
- Damaged on arrival: contact us as soon as possible at contact@omiastro.com, with photos of the outer box, the packaging and the product. Keep the packaging until the claim is settled. We will arrange a repair, a replacement or an insurance claim with the carrier.
- Lost in transit: if tracking has not updated for a long time or shows the parcel as lost, contact us and we will open a claim with the carrier.
- Wrong item: contact us and we will send the right one and pay for the return.
7. Address problems
Please check your shipping address at checkout. If you notice a mistake, contact us before the order ships and we will correct it. We are not responsible for parcels delivered to an incorrect address given at checkout.
8. Returns
See the Refund Policy.
Questions
Email contact@omiastro.com or see Contact information.