Refund Policy
Last updated: October 3, 2026
This policy explains returns, cancellations and refunds for everything sold on omiastro.com. It forms part of our Terms of Service.
How refunds are paid. Refunds go back to the original payment method. They usually appear within 3–5 business days after we issue them, depending on your bank and payment provider. Shipping charges, taxes and import duties are refunded only where this policy says so.
1. Equipment: returns and warranty
1.1 30-day returns. You can return unused items in their original condition and packaging, with all accessories, within 30 days of delivery. Contact us at contact@omiastro.com before sending anything back, so that we can give you the return address and instructions.
1.2 Return shipping.
- If the item is defective, damaged on arrival, or we sent the wrong item, we pay for return shipping.
- Otherwise, return shipping is your responsibility.
- For international orders, import duties and taxes you paid to your country's customs authority are not refundable by us.
1.3 Refund. Once we receive and inspect the return, we refund the price of the item. The original shipping charge is refunded only if the return is due to our error or a defect.
1.4 Final sale. Used, Returned and Open Box items are final sale unless they are defective on arrival. Custom or special-order items cannot be returned unless they are defective.
1.5 Damaged in transit. See the Shipping Policy.
1.6 Warranty. Most products include a manufacturer's warranty. During the first year after delivery, we help you contact the manufacturer and arrange warranty service. After that, please contact the manufacturer directly.
1.7 Cancelling before shipment. You can change or cancel an order before it ships, for a full refund. Contact us as soon as possible.
2. Telescope rentals
2.1 Before your start date. If you cancel before your rental start date, we refund the first payment, including the Setup & Tech-Support fee, in full.
2.2 After your rental has started. You can ask to cancel at any time from My Subscriptions → Request cancellation. We then stop all remaining monthly payments. The payment already made is not refunded, and your rental continues until the last day that payment covers. We confirm the end date with you by email. Once your rental has started, the one-time Setup & Tech-Support fee is not refunded.
2.3 Exceptional circumstances. If you cannot use the rental because of exceptional events — such as war or a natural disaster — tell us in your cancellation request, and we will consider refunding the current payment.
2.4 If we cannot provide the service. If we have to end your rental early for reasons on our side, we refund the unused part of the period you have paid for.
2.5 Weather. Weather, seasonal observatory closures and observing conditions do not entitle you to a refund. See the Terms of Service, section 8.8.
2.6 Partner telescopes. Rentals of OMI+ Verified Partner telescopes follow the partner's terms shown on the telescope's page where they differ from these rules, including on cancellation.
3. Customized imaging requests
3.1 Before imaging starts: cancel at any time for a full refund.
3.2 After imaging has started: we refund the exposure time not yet imaged, at the per-minute rate in your request.
3.3 After all frames are completed: no cancellation or refund.
3.4 Satellites and similar: we do not refund frames that contain trails from meteors, aircraft, satellites, space stations and the like. These cannot be avoided and are easily removed in post-processing.
3.5 How to cancel: email contact@omiastro.com with your request number.
4. Deep-sky datasets (digital products)
4.1 Because datasets are delivered as downloads, all sales are final once the download is available, except as set out below.
4.2 Defects. If a dataset has a defect we missed — for example a black or white column, or anything else that does not look right — send us a screenshot. We will repair it, replace it with another dataset, or refund it.
4.3 When a dataset is refunded, its download links stop working.
5. Data subscriptions
See the Subscription Policy. Payments already made for data delivered are not refunded.
6. Gift cards
Gift cards are not refundable and cannot be exchanged for cash, except where the law requires it.
7. OMI Credits
OMI Credits have no cash value. If an order is refunded, the credits it earned are deducted in proportion to the refund. A discount code created from credits is not refundable once used.
Questions
Email contact@omiastro.com or see Contact information.