OMI Astro OMI Astro

Subscription Policy

Last updated: October 3, 2026

We offer two kinds of subscription: telescope rentals and data subscriptions. Both are billed monthly to the card you save at checkout. Payments are scheduled by Seal Subscriptions and taken through Shopify's checkout; your card is held by Shopify. This policy forms part of our Terms of Service.

You can see every subscription, its payments and invoices, and its next payment date on My Subscriptions.

1. How billing works

1.1 First payment. The first month is paid at checkout. Telescope rentals also pay a one-time Setup & Tech-Support fee with it.

1.2 Monthly payments. After that, your card is charged automatically once a month, on the same day of the month, until the subscription ends or is cancelled.

  • Telescope rentals: the second payment is taken one month after your rental start date (not your checkout date), and monthly after that. If your start date is in the future, you still pay the first month at checkout.
  • Data subscriptions: monthly from the date of your first payment.

1.3 Payment reminders. We email you 3 days before each payment, with the amount, the date and the card it will be charged to.

1.4 Discounts. A discount applied at checkout (such as the 10% new-client discount on telescope rentals) applies to the number of payments stated with the offer.

1.5 Taxes. Sales tax, where applicable, is added to each payment.

2. Failed payments

If a payment fails, we retry it automatically and email you, once a day for up to three days, with a link to update your card on My Wallet. Your service continues while we try to collect the payment. If the payment still cannot be collected, we will contact you, and we may suspend or end the service until it is paid.

3. Changing your card

Update your card on My Wallet. For Shop Pay you can change it directly; for other cards, we send you a secure link from Shopify to enter a new card.

4. Telescope rentals

4.1 Term. Your rental runs from the start date to the end date you chose when booking. We stop the payments automatically when the rental ends, so you are never charged after your end date.

4.2 Short-term and Subscription plans. Short-term plans run for 1 to 11 months. Subscription plans run for 12 to 36 months. Both are billed monthly in the same way. Each telescope page shows its minimum rental term.

4.3 Extending. To extend a rental, contact us before it ends. We extend your end date and the monthly payments continue.

4.4 Cancelling. Rentals cannot be paused or skipped. To end a rental early, use Request cancellation on My Subscriptions and tell us why. We review every request ourselves, confirm the last day with you, and stop the remaining payments. We do not refund the payment already made; your rental continues until the last day it covers. Full details, including cancellation before your start date, are in the Refund Policy.

4.5 Waiting list. If a telescope is already rented, you can join its waiting list. Joining does not charge you or reserve the telescope; we contact you when it becomes available.

5. Data subscriptions

5.1 Terms. When you subscribe, you choose a term of 3, 6 or 12 monthly payments. Longer terms have a lower monthly price.

  • 3 months: you can cancel at any time; the subscription ends by itself after the third payment.
  • 6 and 12 months: the term is a commitment to make all 6 or 12 payments.

5.2 Managing your subscription. On My Subscriptions you can:

  • Pause — no payments are taken while paused, and no new data is delivered. You can resume at any time.
  • Skip the next payment.
  • Cancel — at any time on the 3-month term; on the 6- and 12-month terms, once all the payments in the term are made.

5.3 Leaving before the end of a 6- or 12-month term. If you want to stop before completing your term, use Ask to stop early on My Subscriptions. We review each request and reply to you by email.

5.4 After cancelling. You are not charged again. New data continues to be delivered until your next billing date, and none after that. Data already delivered stays available to download for 30 days.

5.5 End of term. When you have made all the payments in your term, your subscription ends and we email you to confirm. It does not renew by itself; to continue, subscribe again.

6. Emails we send about your subscription

Order confirmation (first payment) · reminder 3 days before each payment · failed payment notices · confirmation when your subscription is paused, resumed, skipped, cancelled or completed.

Questions

Email contact@omiastro.com or see Contact information.